Is it possible to visit you and try something on?
Is it possible to adjust the size, if the jewellery piece does not fit me?
Sure, we can adjust the size to your measurements. Come to our workshop and we will make the changes.
Do you offer gift cards?
Yes, gift cards are available in our workshop or online. The amount is up to your choice.
Where and how can I spend my Nela Gems gift card?
Gift cards are accepted in our workshop and in our online shop.
How to measure the wrist correctly?
Measure your wrist tightly and then check the sizing guide here.
What are the delivery options?
There are several options. you can receive your order in our workshop. Also we provide shipping via post and parcel machines. Parcel machine takes 1-2 days, the post takes 3-5 days in Latvia, 7-30 days abroad.
Do you provide custom orders?
Yes, we can make your dream accessory. Please contact us and describe what are your wishes.
How should I take care of my Nela Gems jewellery?
Taking care of your jewellery will keep it shiny and beautiful for a long time. Keep it away from water, cosmetics and household chemicals. Gently clean with soft close after each use. Keep the jewellery in dark and dry place, each piece separately to prevent scratching.
Is it possible to pack the order in gift box?
All orders are packed in our jewellery boxes. Please let us know if you want to add a note with greetings.
Which countries do you ship to?
We provide shipping all over the world. Check the shipping options here.